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Netsmart

Enterprise EHR for behavioral health, human services, and post-acute care, myAvatar and myUnity
Free trial
No
Free plan
No
Deployment
Cloud / On-prem
Best suited for
Mid-size to large behavioral health, human services, and post-acute organizations

Pricing is subject to change.

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About Netsmart

Netsmart is a long-standing enterprise EHR provider focused on behavioral health, human services, and post-acute care. Its flagship platforms, myAvatar for behavioral health and myUnity for post-acute, support community mental health centers, recovery cares and IDD providers, home health, hospice, palliative, and senior living organizations. Reviewers note that enterprise implementations require planning and onboarding, but organizations gain a unified platform with real-time analytics, care coordination, and broad interoperability across the care network.

Netsmart User Interface

What Netsmart actually looks like inside the product.

myUnity analytics dashboard
myUnity EMR & practice management workspace
Physician dashboard with chart and order sheet
Patient list and medications view
To-do tasks and performance charts

Screenshots sourced from Netsmart's publicly available materials and shown for identification and review purposes. Interface shown may differ from the current release.

Key Takeaways

Netsmart is an enterprise EHR provider focused on behavioral health, human services, and post-acute care, with myAvatar and myUnity as flagship platforms used by community mental health centers, home health, hospice, and senior living organizations. Reviewers note the platform depth and analytics; some buyers mention that implementation and configuration benefit from strong vendor onboarding for larger deployments.

Best For

Best for mid-size to large behavioral health, human services, and post-acute organizations that need an enterprise EHR with specialty workflows, unified service-line records, and strong analytics. Reviewers highlight platform depth and reporting capabilities.

Who Is Netsmart For?

  • Community mental health centers
  • State and county behavioral health agencies
  • Recovery cares treatment providers
  • IDD and human services organizations
  • Home health and hospice agencies
  • Palliative and senior living providers

Use Cases

Running a community mental health center

Clinicians use myAvatar for intake, assessments, documentation, e-prescribing, and outcomes reporting across community-based, residential, and inpatient programs.

Coordinating post-acute care

Home health, hospice, and senior living teams use myUnity as a single record across service lines to standardize documentation and billing.

Meeting regulatory and reporting requirements

Organizations use built-in analytics dashboards and state-specific reporting to meet payer, accreditation, and regulatory requirements.

Enabling value-based and integrated care

Providers use the CareManager and integration engine to coordinate whole-person care across behavioral, physical, and social services.

Extending reach with telehealth

Teams deliver telehealth visits and remote care with integrated scheduling, documentation, and secure communication.

Features

More Netsmart capabilities

  • myAvatar EHR
  • myUnity EHR
  • CareManager
  • e-Prescribing
  • Clinical decision support
  • Assessments
  • Point-of-care documentation
  • Referral management
  • Intake & scheduling
  • Billing & RCM
  • Claims management
  • KPI dashboards

Integrations

HIEs

Bi-directional data exchange with health information exchanges

Labs

Lab orders and results

e-Prescribing networks

Prescriptions to pharmacies nationwide

Hospital systems

Care transitions and referrals

Pharmacy networks

Medication management

Integration engine

Custom HL7 / FHIR interfaces

Pros & Cons

Aggregated from publicly available user reviews across major review platforms. Select an item to learn more.

Pros

  • Reviewers frequently note that myAvatar is purpose-built for behavioral health and recovery cares, with workflows, assessments, and reporting that generalist EHRs do not match.

Cons

  • Reviewers note that large deployments benefit from structured change management, training, and vendor onboarding support.

What Users Say

Paraphrased, aggregated sentiment.

Ease of use

Reviewers describe Netsmart as capable and specialty-deep, with a learning curve for advanced workflows. Some buyers mention that structured training accelerates clinician adoption.

Value

Buyers typically frame Netsmart as an enterprise-tier investment. Some highlight that the unified platform and analytics justify total cost of ownership for larger organizations.

Support

Reviewers note implementation services, ongoing training, and account management. A few users mention that response can vary depending on the module and contract tier.

Functionality

Some buyers highlight the depth of behavioral health and post-acute workflows, KPI dashboards, and interoperability as differentiators compared with generalist EHRs.

Alternatives

Other Behavioral Health & Post-Acute EHR options buyers compare.

ICANotes

Behavioral health EHR with menu-driven charting, e-prescribing, and billing

View ICANotes

Valant

Cloud behavioral health EHR with specialty documentation and billing

View Valant

Opus

Behavioral health EHR, CRM, and revenue cycle for mental health and recovery care

View Opus

CarePaths

ONC-certified behavioral health EHR with AI notes, teletherapy, and measurement-based care

View CarePaths

FAQ

  • Netsmart supports interoperability via HL7, FHIR, and its integration engine. Confirm specific API scope with the vendor during a scoped conversation.

Get Consultation

Share a few details and we'll set up a consultation tailored to your organization.

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Free to use. No obligation.

Find EMR is an independent software marketplace — not Netsmart, and not affiliated with or endorsed by them.

By submitting, you agree to Find EMR's Terms of Service and Privacy Policy and consent to be contacted by Find EMR and one or more matched software vendors (which may include Netsmart) about your request. You can opt out at any time.

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